We offer a service package with delivery and collection for a minimum rental amount of €100,- Excl. VAT. The transport costs are calculated based on the location where the items need to be delivered. If you have chosen the service package with delivery and collection, we will bring the materials to your location and pick them up again after the event. Our transport service operates Monday to Friday between 09:00 – 17:00. Weekend rental orders are therefore delivered on Friday and collected on Monday. When placing your order, you can indicate a time slot for the delivery and collection moment. Without a specified time slot, a rental order will be delivered and collected between 09:00 – 17:00. For collection, the rented materials must be complete and packed ready (as delivered) for our driver. Also, the location must be open at the time of collection or delivery. If either of the above points is not the case, a new collection appointment will need to be made. The costs will be charged to the renter. Materials are only delivered and collected on the ground floor. Access must be reachable on a paved surface, and our vans or trucks must be able to come within 25 meters of the address. Materials must be stored in a dry and safe place.

We offer a service package with set-up & dismantling for a minimum rental amount of €100,- Excl. VAT. The transport costs are calculated based on the location where the items need to be delivered. The set-up & dismantling costs are calculated based on the number and type of equipment that needs to be set up and dismantled. The shopping cart already calculates this for you. The set-up & dismantling package always includes the transport package. Please read our transport conditions in the frequently asked questions "How does your delivery & collection work". The set-up dismantling service only applies to materials rented from Rental Supplier. Materials from third parties are not set up or dismantled. Nothing is connected to these either.

Absolutely. An AV technician during your event manages the sound and video equipment to ensure you get the optimal sound quality from the rented materials. An AV technician can be hired for an additional fee. However, you cannot request this directly through the website. You can mention it in a note with your request or send us an email.

For weekend rental assignments, you can pick up on Friday between 09:00 – 17:00 and return on Monday between 09:00 – 17:00 at one of our locations. You only pay a one-day rental fee for the entire weekend. If you have chosen a service package with delivery and collection on location, the materials will be delivered on Friday and collected on Monday.